| |
| To return a product, please first read though the following terms and conditions and then complete the online RMA form which can be found at the foot of this page. |
| |
| |
| |
| |
| If you have changed your mind about your purchase and you are a consumer customer (not applicable to business customers) and the goods have not been in your possession for more than 7 days, then you are entitled to return the goods to us for a full refund. However some specific conditions do apply. |
| |
| |
| |
| Unwanted items may be returned to CBC Computer Systems Ltd up to 7 days after the receipt of goods. However, it is a pre-condition of our acceptance of such items that they are returned in a re-saleable condition. i.e. Goods must be unopened, unused and contain all accessories, manuals, drivers, cables etc supplied with the goods |
| |
| It is your responsibility to make sure the goods reach us in the condition stated above. We recommend that you use a reliable carrier or registered mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit. |
| |
| |
| |
| Whilst we hope that our products will not prove faulty, occasionally faults will arise. It is our aim to deal with them in as swift a way as possible. Our "Dead on Arrival" or "DOA" period is 14 days from date of receipt. We also offer a straight swap or refund should the product fail within 28 days. |
| |
| Should you receive a faulty item then, in the first instance, you should contact us at onlinestore@cbccomputers.com explaining the nature of the problem and quoting all relevant details. We will then confirm by return how the problem will be addressed. It may well be that the problem will be dealt with by one of our manufacturers direct, should this be the case we will advise you of the contact details. |
| |
| |
| |
| We hope that you will never receive transit damaged or incorrect goods from us but as we use many forwarders, mistakes may occasionally happen. |
| |
| Should you believe you have been sent the wrong items or indeed if you receive items in a damaged state then contact us no later than 7 days after receipt of goods by email at onlinestore@cbccomputers.com or telephone + 44 (0) 845 230 5066 quoting as much relevant information as possible. |
| |
| We will then endeavour to rectify the problem as quickly as possible. Should we need to pick the goods up from you then the procedure is as above i.e. the same as if the products were faulty and had to be collected by us, however there would be no possible handling charge. |
| |
| Please note items that are sent to us without a valid RMA number will not be accepted. |
| |
| For products found to be faulty within 7 days of delivery please complete our Returns Form |
| |
| |
| |
| Unwanted software cannot be returned to CBC Computers Ltd for a refund unless it is unopened and in its original packaging. |
| |
| We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988. |
| |
| If you have purchased software and the media is physically faulty, then at the request of the manufacturers, we suggest that you contact the manufacturers/publishers. |
| |
| If you have purchased software and the media is physically faulty, then at the request of the manufacturers, we suggest that you contact the manufacturers/publishers. |
| |
| Please use the contact information within your user manual to arrange this. |
| |
| If you return faulty software to us, this will cause a delay in resolving the problem. By returning the faulty software to the manufacturers/publishers you are not giving up any legal rights you have against us. |
| |
| |
| |
 Complete the online RMA form. (click here) |
| |
| Providing the above conditions are met we will then issue an RMA number. Only then may you return the goods to us. Please make sure that the RMA number is visible on the outside of the packaging. |
| |
| Once we have examined the goods and are happy with the condition of them we will issue you with a refund, minus any delivery charges. |
| |
| Once an RMA has been issued the item(s) must be returned to us within ten working days. |
| |
| Please note items that are sent to us without a valid RMA number will not be accepted. |
| |
Total :
